Terms and Conditions

1. Introduction

These Terms and Conditions govern your purchase, download, and use of PaperLess Pharmacy Software ("Software"). By purchasing or using the Software, you agree to these terms in their entirety.

2. License and Use

License Grant

We grant you a non-exclusive, non-transferable license to use the Software for your internal business purposes in accordance with these terms.

Restrictions

You may not:

• Copy, modify, distribute, sell, or lease any part of our Software
• Reverse engineer or attempt to extract the source code
• Use the Software for any illegal or unauthorized purpose
• Transfer your license to another party without our written consent
• Remove any proprietary notices or labels from the Software

3. Payments and Billing

Pricing

All prices are displayed on our website and are subject to change without prior notice. We reserve the right to modify our pricing structure at any time.

Billing

Payments are processed through secure third-party payment processors. You agree to provide accurate and complete billing information, including valid payment details.

Subscription Renewals

For subscription-based plans, your license will automatically renew at the end of each billing cycle unless you cancel your subscription before the renewal date.

4. User Responsibilities

As a user of PaperLess Pharmacy Software, you are responsible for:

• Ensuring that your use of the Software complies with all applicable laws and regulations
• Protecting your account login credentials and maintaining their confidentiality
• Notifying us immediately of any unauthorized access or security breaches
• Maintaining accurate and up-to-date business information in the system
• Ensuring proper backup of your data and records

5. Termination

We may terminate or suspend your license to use the Software at any time, without notice, if you violate these terms. Upon termination:

• You must cease all use of the Software
• All licenses granted to you will immediately terminate
• You must uninstall and delete all copies of the Software from your systems
• Any outstanding payments will become immediately due

6. Intellectual Property

All intellectual property rights in the Software, including but not limited to copyrights, patents, trademarks, and trade secrets, remain exclusively with PaperLess Pharmacy Software.

You have no rights in or to the Software other than the right to use it in accordance with these terms. This agreement does not grant you any rights to our trademarks, service marks, logos, or other brand features.

7. Limitation of Liability

To the maximum extent permitted by law, PaperLess Pharmacy Software shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Software, including but not limited to:

• Loss of profits or revenue
• Loss of data or business information
• Business interruption
• Cost of substitute goods or services

8. Refund Policy

Non-Refundable Situations

• Downloaded or accessed software products
• Activated software license keys
• Payments made for any subscription or service once the license is activated

Exceptional Circumstances

Refunds may be considered in exceptional cases, such as:

• Duplicate transactions due to a technical error
• Unauthorized transactions proven with relevant documentation

Refunds will be processed within 2-3 business days of approval.

How to Request an Exception

To request a refund under exceptional circumstances, please contact us at info@paperlessgmp.com within 7 days of the purchase date with your order details and a description of the issue.

9. Amendments

We may update these Terms and Conditions from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on our website, and your continued use of the Software will constitute acceptance of the changes.

We will notify you of material changes through email or prominent notices within the Software at least 30 days before they take effect.

10. Governing Law

These terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

11. Dispute Resolution

Any disputes arising out of or related to these Terms and Conditions shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Pune, India.

The arbitration shall be conducted by a single arbitrator appointed by mutual agreement of both parties. The language of the arbitration shall be English, and the decision of the arbitrator shall be final and binding.